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» Server Maintenance - 22/23/24 February

In order to carry out routine maintenance on our servers, we are scheduling 2 maintenance windows on consecutive nights. These maintenance windows will be:

11PM GMT - 4AM GMT Wednesday 22nd into Thursday 23rd February
11PM GMT - 4AM GMT Thursday 23rd into Friday 24th February

If it is deemed necessary, a third maintenance window on Friday 24th into Saturday 25th will be scheduled.

This maintenance includes but is not limited to:

- Apache and PHP updates
- security updates
- locating and disabling/updating insecure customer scripts
- cPanel updates
- control panel skin updates and bug fixes

If any customers are running older versions of scripts such as phpBB, Wordpress and so on and would like us to upgrade it during our maintenance, please submit a helpdesk ticket to arrange this.

We reserve the right to disable or upgrade any script we locate during our searches that is deemed to be insecure. Customers are reminded that it is their responsibility to keep scripts up to date; this includes scripts originally installed via Fantastico or other cPanel auto-installers.

The maintenance should not be disruptive to clients though there may be a few short instances where Apache is restarted following recompilation etc. We will endeavour to announce any disruption in advance.

SonnetUK apologise in advance for any inconvenience that is caused.

23 Feb 2006 00:09

Posted by Marie

» Maintenance Updates

Between the hours of 11pm and 2am (BST, GMT+1) for at least the next two nights (Friday Sept 30th and Saturday Oct 1st), Sonnet will be performing maintenance on all servers.

This maintenance includes but is not limited to:

- security updates
- locating and disabling/updating insecure customer scripts
- cPanel updates
- control panel skin updates and bug fixes
- installation of new cPanel skins

If any customers are running older versions of phpBB or in fact any script and would like us to upgrade it during our maintenance, please submit a helpdesk ticket to arrange this.

We reserve the right to disable or upgrade any script we locate during our searches that is deemed to be insecure.

None of the maintenance should be customer affecting to any great extent, however we apologise for any disruption that may be caused and will endeavour to announce any interruptions in service in advance.

30 Sep 2005 09:42

Posted by Marie

» Reminder: Keep your scripts up to date!

This is a friendly little reminder to all clients to keep your scripts up to date.

Due to an increased number of compromised scripts on our servers, in the coming days and weeks we will be undertaking a search of accounts to root out old and insecure installations.

If an outdated installation is found, in the first instance clients will receive a request to upgrade or remove their vulnerable script. If this request is not carried out promptly, we may suspend the account or remove or upgrade the script.

Resellers are reminded that scripts running on resold accounts are the resellers responsibility; if one of your clients' scripts is compromised, you will be held responsible for any damage caused.

As always, Sonnet is willing and happy to upgrade installations for all clients at no cost, please submit an upgrade request in a helpdesk ticket if you would like us to do this.

We thank you for your co-operation and understanding on this matter.

20 Sep 2005 01:56

Posted by Marie

» Helpdesk Maintenance

The SonnetUK helpdesk ( http://helpdesk.sonnetuk.info/ ) will be taken offline at 10PM tonight (9PM GMT) whilst we investigate recent performance issues.

If we cannot resolve the problems to our satisfaction, a timetable for migration to a Cerberus based helpdesk will be announced.

Whilst the helpdesk is unavailable please email support@sonnetuk.info if you require assistance. Thank you.

19 Aug 2005 19:03

Posted by Marie

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